Refund policy

RETURN & REFUND POLICY

Effective Date: January 1, 2026

At PinMuse78, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.

Eligibility for Returns

Items may be returned if:

  • The request is submitted within 30 days after delivery.
  • The item is unused, unworn, and in its original condition.
  • Original packaging is included whenever possible.
  • The item is not damaged due to misuse or improper handling.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products.
  • Final sale items.
  • Gift cards.
  • Products damaged by improper use.

Free Return Process

  1. Contact support@pinmuse78.store.
  2. Provide your order number and reason for return.
  3. Our team will provide return instructions.
  4. Package the item securely.
  5. Ship the item using our provided instructions.

Refund Processing

Approved refunds are issued to the original payment method.

Refund processing times:

  • Inspection: 1–3 business days
  • Refund approval: 2–5 business days
  • Bank processing: 5–10 business days

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the item
  • Photos of the packaging

We will resolve the issue at no additional cost.

Exchanges

If you wish to exchange an item, please contact us before returning your order.

Contact

Email: support@pinmuse78.store

Phone: (604) 327-3749